These general terms and conditions of sale govern the relationship between, on the one hand, x3D Group, a joint stock company capitalized at 33,000.00 EUR, registered at the RCS of Lyon under number 813 905 205, whose registered office is 69 rue Molière, 69003 Lyon, France, VAT number FR05813905205 hereinafter referred to as "x3D Group" and, on the other hand, any physical or legal person wishing to make a purchase through the website of x3D Group http://X3D-print.com , hereinafter referred to as the "Customer".
The mere fact of placing an order implies that the Customer waivers its right to claim the benefit of its own general terms and conditions of purchase and accepts these general terms and conditions of sale.
x3D Group reserves the right to modify its website and these general terms and conditions at any time without prior notification. It is advisable to read through these general terms and conditions each time the website is used.
x3D Group offers a customized 3D printing service. Printing can be done using files provided by the Customer or images, plans, models or objects (hereinafter referred to as the "Model (s)") provided by the Customer. The interface between the two parties shall be the www.x3D-print.com website. x3D Group shall produce a material object (hereinafter referred to as the "Object") and send it to the address provided by the Customer within the deadline agreed between the two parties.
To use the services of x3D Group, the Customer must open a customer account.
x3D Group at its postal address
To place an order, the Customer must:
- Open an account in which they indicate all the details requested;
- Complete the online order form giving the entire configuration of the object (by attaching the print file or by stipulating the specification agreed in advance with the x3D Group technical department and by stating dimensions, colours and materials, etc.);
- Validate the order after having checked it as well as billing and delivery addresses;
- Make the payment as per the specified terms.
- Confirm the order and its payment. The production of objects is conditioned by full payment of the Objects and related costs (VAT, postal costs) by the Customer.
- Confirmation of the order implies acceptance of these general terms and conditions of sale, recognition of having perfect knowledge of them.
A confirmation email summarizing the order (description of the Object, price, etc.) shall be sent to the customer by x3D Group. The sales contract of the Object shall be concluded when x3D Group, after having had the opportunity to check the details of the order and its total price and to correct any errors, confirms it.
x3D Group reserves the right to refuse the order and refund the Customer. This refund shall be made by any means of payment within 15 days with no charge.
If the 3D design file does not respect the 3D printing requirements listed in the ‘More Info’ section, or if the cancellation of order is due to the client’s responsibility, process fees of 11 Euros including VAT will be deducted from the amount to reimburse. The order confirmation validating the data recorded and stored by x3D Group constitutes proof of all transactions between x3D Group and its Customer.
In case of unavailability of materials for the manufacture of the Objects:
x3D Group custom-makes all these Objects. Regarding customized products, the right of retraction cannot be applied in accordance with the provisions of article L.12.-20 of the French Code of Consumer Codes. Retraction is excluded (article 121-21-8 3th paragraph) for orders "of supplies of goods made according to the consumer's specifications or clearly customized".
For more information, or if you are not fully satisfied with the services offered by x3D Group, please contact our Customer Service at + 33 (0) 4 72 82 90 00.
Customers and partners authorize expressly x3d-Print.com to use their logo and stands out as commercial promotion.